Frequently Asked Questions

Everything you need to know about your smart home experience.

What is the standard shipping timeframe for Eufy products?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Does Eufy offer a warranty on smart home devices?

Yes, we provide a limited warranty on all hardware products. Most items come with a 12 to 24-month warranty covering manufacturing defects and hardware failures.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.

Are there monthly subscription fees for Eufy security cameras?

One of our core advantages is local storage. Most Eufy security products allow you to store footage locally without mandatory monthly subscription fees, though optional cloud storage is available.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How do I update the firmware on my Eufy device?

Firmware updates are handled through the Eufy Security or EufyHome app. When an update is available, you will receive a notification to download and install the latest version via Wi-Fi.