Returns & Exchanges

At Eufy, we stand behind our smart home innovations and offer a 30-day money-back guarantee for any reason. If your product is defective or you are unsatisfied with your purchase, we provide a streamlined return process to ensure your satisfaction.

1

Submit a Request

Contact our customer support team or visit our online portal to initiate your return using your order number and email address.

2

Prepare the Package

Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing